0371 200 2453
1 CREATE YOUR GIFT
2 PAYMENT DETAILS
3 CONFIRMATION
0371 200 2453
0371 200 2453
0371 200 2453
1 CREATE YOUR GIFT
2 PAYMENT DETAILS
3 CONFIRMATION

Privacy Policy

Privacy Statement

Information we collect about you

How we use your Data

How long we will keep your Data

Our legal basis for processing your Data

Who we share your information with

Where we transfer information to

How to access or amend your personal information

Automated processing

Children’s Data

Changes to our Privacy Policy

How to contact us

Privacy Statement

Information we collect about you

We may collect the following information about you when you visit the Site:

How we use your Data

We will use your Data:

If you have opted in to receive marketing communications including information about offers and competitions, your data will be used by Fatface to send such information to you.

How long we will keep your Data

Voucher Express will retain your data in a form that identifies you for four years from the date your information is collected. This is to enable us to fulfil the purposes outlined above. 

Our Legal Basis for processing your Data

Your Data is processed by Voucher Express:

Who we share your information with

We disclose personal information to the following recipients:

FatFace if you have opted in to receive marketing communications from them.
Voucher Express’ service providers. These third parties have access to your personal data only to perform tasks on Voucher Express’ behalf in relation to fulfilling your order and are obligated not to disclose or use it for any other purpose. They are: -
o Braintree, Floor 1, 247 Tottenham Court Road, London, UK W1T 7QX. For the purposes of processing card payments.
o SendGrid, 1801 California St #500, Denver, CO 80202, United States. For the purpose of distributing email communications.
o PCA Predict, Waterside, Basin Road, Worcester, WR5 3DA. PCA provide the address lookup service user on our website.
o Experian, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ. For the purpose of performing fraud checks.
o Zendesk, 1019 Market St San Francisco, CA 94103. Provide the CRM system used for the purpose of managing customer communication by our customer services.
o Pipl, 510 Clearwater Loop, Post Falls, ID 83854, USA. For the purpose of performing fraud checks.
o Royal Mail Group Ltd, 185 Farringdon Road, London, United Kingdom, EC1A 1AA. For the purpose of delivering physical Gift Cards.
Public authorities or judicial authorities (where disclosure is required by law or is necessary so that we can enforce our legal rights, or so that third parties can enforce their legal rights, or so that public authorities can exercise their functions in the public interest).
Legal advisors to the extent they need to see your personal data to provide us with legal advice.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

Where we transfer personal information to

We may transfer to and store the information we collect about you in countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (“EEA”), in accordance with applicable law. Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this privacy policy and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the EEA. This includes by entering into the appropriate contractual safeguards such as the EU’s Standard Contractual Clauses with or without the UK Addendum, or the UK’s International Data Transfer Agreement. To obtain a copy of the safeguards we have put in place, please contact us as indicated below.

How to access or amend your personal information

Current legislation provides you with the following rights concerning your data.


a. The right of withdrawal
b. The right to be informed
c. The right of access
d. The right to rectification
e. The right to erasure
f. The right to restrict processing
g. The right to data portability
h. The right to object
i. Rights in relation to automated processing


If you wish to exercise these rights please use the contact details below. Depending on the legal bases for processing, all may not necessarily apply.

Automated Processing

We do not currently use automated decision making or processing systems in providing our products and services.

Children’s Data

This website is not intended to offer services to anyone under the age of 16. If we become aware that we have collected Personal Data from children without verification of parental consent, we will remove that information from our systems. If you are a parent or guardian and you are concerned that your Children have provided us with Personal Data, please contact us.

Changes to our Privacy Policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

How to contact us

You can contact us using by using any of the contact details below - 

Email: dpo@voucherexpress.co.uk

Post: DPO, Voucher Express, Metcalfe House, 23H Kirkgate, Ripon North Yorkshire, HG4 1PB